FAQ
Frequently Asked Questions
1. How long will it take to receive my order?
We offer shipping worldwide, and it usually takes about 10-15 working days to deliver your order.
2. Is it safe to use my credit card on your website?
Yes! We implement a variety of electronic and physical security measures to protect your personal data and credit card information from unauthorized access. Your card information is completely safe with us.
3. What about customs taxes and duties? Will I be charged when ordering from you?
In most cases, you will not incur any customs taxes or duties upon delivery. We pack all orders in small boxes labeled "gift, no value for customs."
4. What if I can’t remember my password?
If you forget your password, click the “Forgot your password?” link on the login page and follow the instructions to reset it. For security reasons, we cannot send your password via email.
5. Can I have an item delivered to an address different from my billing address?
Yes, during checkout, you can select a different delivery address. Please confirm the delivery address before completing your payment. Note that we can only ship to the same country as the billing address.
6. Will I receive confirmation of my purchase?
If your payment is authorized, you will see a confirmation statement and a summary of your order details. You will also receive an email confirmation shortly after.
7. Do you offer wholesale pricing?
Please contact our customer service for information on wholesale pricing.
8. What if my package is damaged or missing?
Delivery is guaranteed by our site. If your package is damaged or missing, we will reship the product to you at no additional charge.
9. Can I change or cancel my order?
Once your order has been shipped, it cannot be changed or canceled. However, you can refer to our returns policy for information on returning the item.
10. Why might there be a delay in support responses?
We handle a large volume of emails and strive to reply within 24 hours during weekdays. Please check our FAQ section for immediate answers to common questions.
11. Do you ship internationally?
Yes, we ship worldwide.
12. Do the products look as they do in the pictures?
Images on our website are for illustrative purposes only. We do our best to display products accurately, but we cannot guarantee that your device's display will perfectly reflect the actual products. There may be slight variations.
13. I received the wrong item. What should I do?
If you received the wrong item, please contact our customer service. You can obtain an exchange or refund as outlined in our returns policy.
14. What payment methods do you accept?
We accept VISA and MasterCard as payment methods. Please note that we do not accept PayPal.